Business Identity & About This Policy

This Refund and Cancellation Policy (“Policy”) explains the rules governing cancellations, trials, recurring payments, subscription renewals, credit allocations, digital assets, and refund requests for PAKOWIZ.

PAKOWIZ is a brand name and SaaS platform operated by Shridaay Technolabs.

PAKOWIZ is not a separate legal entity. All subscriptions, payments, billing obligations, access rights, cancellations, refunds, and related claims are handled exclusively by the proprietor operating under the trade name Shridaay Technolabs.

Nature of Service: Access-Based Model

PAKOWIZ operates on an Access-Based Digital Model. When you purchase a subscription plan or credit pack, you are paying for the grant of immediate availability and continuous right of access to the platform’s tools, rendering engines, vector templates, 3D View features, AI Designer tools, and digital assets included under your selected plan during the active billing period.

Service Delivery Event: Paid digital service delivery is complete immediately upon successful payment authorization and account provisioning, which grants access to the platform.

Non-Usage Disclaimer: Unused subscription time, non-browsing, failure to log in, failure to run 3D previews, lack of downloads/exports, or project delays on the user's end do not constitute non-delivery of service.

Plans and Digital Benefits

PAKOWIZ may offer the following products, plans, and paid benefits:

• Monthly and annual access subscriptions;
• Free or paid trial access;
• Usage-based plans and credit top-up packs;
• 3D preview tools, AI Designer generation and regeneration allocations;
• Downloadable digital assets and packaging dielines;
• Vector exports, including SVG, PDF, and DXF files; and
• Other paid digital features described at checkout under your selected plan.

The applicable price, billing cycle, taxes, credit limits, renewal terms, and plan-specific features will be displayed at checkout.

Meaning of "Use" & Service Delivery

A subscription, credit, asset, or feature is considered fully delivered and consumed when any of the following occurs:

• Account authentication grants the user access to the platform, dashboard, tools, or gated features under their selected plan;
• A 2D, 3D View preview or 3D scene is rendered, viewed, or displayed on screen;
• An AI Designer generation or regeneration is requested or processed;
• A vector export (SVG, PDF, DXF, or other formats), dieline, or blueprint is unlocked, generated, previewed, or downloaded; or
• A credit is deducted, reserved, or consumed for any platform operation.

Service Delivery & System Logs: PAKOWIZ provides access-based digital services. Service delivery is complete upon providing access to the platform and rendering features, regardless of whether the user executes a file download. Merely choosing not to download a file after accessing or viewing platform features does not constitute non-delivery of service. PAKOWIZ system logs—including authentication timestamps, 2D/3D view render events, generation records, export logs, and credit ledgers—serve as primary legal evidence of service delivery.

General Non-Refundable Rule

Except where a refund or remedy is mandated by applicable law (including the Consumer Protection Act, 2019), ordered by a competent authority, or expressly provided under Section 10 of this Policy, all valid payments made to PAKOWIZ are final and non-refundable.

PAKOWIZ does not provide refunds because a user:

• Changes their mind, no longer needs the platform, or forgets a disclosed cancellation date;
• Does not log in, browse, generate AI designs, view 3D previews, download files, or utilize available benefits during the active billing period;
• Is dissatisfied with the subjective aesthetic quality, artistic style, or visual design output produced by the AI Designer or 3D View engine;
• Selects the wrong plan, billing frequency, or feature tier;
• Lacks compatible third-party machinery, die-cutters, CAD/CAM systems, or software; or
• Fails to test vector outputs (SVG/PDF/DXF or other) prior to commercial manufacturing or production runs.

Subscription & Cancellation Rules

Monthly & Annual Subscriptions: Subscriptions grant access strictly for the paid billing cycle. Voluntary cancellation stops future automatic renewals after the current period ends. Paid access remains available until the end of the active billing period. No prorated refunds are provided for unused days following cancellation.

Cancellation Procedure: Users may cancel future renewals from their account dashboard (Profile > Billing > Cancel Renewal) prior to the renewal date. Cancelling a bank or UPI mandate independently does not cancel valid historical charges.

Credits and Asset Packs

Purchased generation credits, rendering credits, and asset credits are non-refundable once allocated. Unused credits cannot be converted into cash and are not refundable upon account closure or subscription cancellation.

Free & Paid Trials

Trial terms, duration, and conversion terms are disclosed prior to registration. Where affirmative consent for recurring billing is given, trials automatically convert to paid subscriptions at the end of the trial period unless cancelled prior to the disclosed deadline. Forgetting to cancel a trial conversion does not entitle a user to a refund, subject to mandatory law.

Auto-Renewal & Renewal Notifications

Subscriptions renew automatically at the disclosed rate and frequency. For annual plans, email reminders will be sent approximately 7 calendar days prior to renewal. Users are responsible for maintaining a valid email address on file.

Limited Refund and Remediation Exceptions

PAKOWIZ will review requests for monetary refunds or technical remedies strictly under the following circumstances:

• Duplicate charges or unauthorized transactions;
• Charges collected after a valid cancellation became effective;
• Verified technical failure by PAKOWIZ preventing account access or plan delivery;
• Materially corrupt output files caused solely by a verified platform engine bug (PAKOWIZ may first attempt file re-performance, regeneration, or credit restoration); or
• Any remedy required by mandatory Indian Consumer Protection laws or binding payment gateway rules.

Approved refunds will be returned to the original payment method within 10 working days. Third-party gateway fees and statutory taxes remitted to tax authorities are non-refundable unless legally mandated.

Chargebacks and Anti-Abuse

Users are requested to contact support@pakowiz.com before opening payment disputes. In the event of an abusive or fraudulent chargeback, PAKOWIZ reserves the right to suspend platform access and submit complete security logs, authentication records, and terms acceptance logs to payment networks and authorities.